|
Reason code |
State |
Event |
Event description |
|---|---|---|---|
|
22 |
Logout |
SUP_AGT_TO_LOGOUT |
Supervisor changes an agent's state to Logout. |
|
33 |
Not Ready |
SUP_AGT_TO_NOT |
Supervisor changes an agent's state to Not Ready. |
32742 |
Not Ready |
AGT_SEC_LINE_OFFHOOK |
Agent's state is changed from Ready state to Not Ready state when the monitored Non ICD lines are used for Incoming or Outgoing calls. |
32745 |
Outbound |
OUTBOUND_WORK_REASONCODE |
This reason code is set when an agent goes into the Work state to select a wrap up code after ending an outbound call. |
32746 |
Outbound |
AGENT_RESERVED_OUTBOUND_DIRECTPREVIEW |
This reason code is set when an agent goes into a Reserved state for a direct preview outbound call. |
32747 |
Outbound |
AGENT_RESERVED_OUTBOUND |
This reason code is set when an agent goes into a Reserved state for an agent progressive or predictive outbound call. |
|
32748 |
Logout |
AGENT_DELETED |
Agent is logged out from Unified CCX as the agent is deleted from Unified Communications Manager. This event is triggered when Unified CCX synchronizes the agent information with Unified Communications Manager. |
|
32749 |
Not Ready |
CANCEL_FEATURE |
Agent's state changes from Talking to Not Ready as the Cancel feature is triggered during an Interactive Call Distribution (ICD) consult call between two agents. When the consulting agent presses the Cancel softkey on the phone, the consulted agent is no longer associated with the ICD call, and the consulted agent's state changes to Not Ready. This feature is available only on some of the newer phones. |
|
32750 |
Logout |
AGT_IPCC_EXT_ |
Agent is logged out from Unified CCX because the agent's Unified CCX extension changes in Unified Communications Manager. |
|
32751 |
Ready |
AGENT_SKIPS |
Agent receives a preview outbound call and skips the call. |
|
32752 |
Ready |
CANCEL_RESERVATION |
Agent receives a preview outbound call, decides to cancel the reservation, and presses the Cancel Reservation button on the desktop. |
|
32753 |
Not Ready |
LINE_RESTRICTED |
Agent's phone line is flagged as a restricted device by the administrator of Unified Communications Manager. Attention:
If an agent's line is added to the restricted list, it impacts the function of RmCm subsystem. If Allow Control of Device from CTI is not checked in the Default Device Profile Configuration window in Unified Communications Manager, the line remains restricted and cannot be controlled. You can modify this setting for devices that register with Unified Communications Manager. See the Cisco Unified Communications Manager Administration Guide, located at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/ prod_maintenance_guides_list.html |
|
32754 |
Not Ready |
DEVICE_RESTRICTED |
Agent's device is flagged as a restricted device by the administrator of Unified Communications Manager. Attention:
If an agent's device is added to the Restricted list, it impacts the function of RmCm subsystem. If Allow Control of Device from CTI is not checked in the Default Device Profile Configuration window in Unified Communications Manager, the device remains restricted and cannot be controlled. You can modify this setting for devices that register with Unified Communications Manager. See the Cisco Unified Communications Manager Administration Guide, located at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/ prod_maintenance_guides_list.html |
|
32755 |
Not Ready |
CALL_ENDED |
Agent moves to Not Ready state after handling a
Unified CCX call. This event occurs in the following cases:
|
|
32756 |
Not Ready |
PHONE_UP |
Agent's phone becomes active after it was in Phone Down state. |
|
32757 |
Not Ready |
CM_FAILOVER |
Unified Communications Manager fails over and the agent is moved to Not Ready state. |
|
32758 |
Not Ready |
WORK_TIMER_EXP |
Agent's state changes from Work to Not Ready. This change occurs if the Work state for that agent's CSQ is associated with an expired wrap-up timer. |
|
32759 |
Not Ready |
PHONE_DOWN |
Agent's phone crashes and agent is placed in the Unavailable state. |
|
32760 |
Not Ready |
AGT_LOGON |
Agent logs in and is automatically placed in the Not Ready state. |
|
32761 |
Not Ready |
AGT_RCV_NON_ICD |
Agent is logged in to the desktop or IP phone and receives a call that is not queued on the Unified CCX platform. |
|
32762 |
Not Ready |
AGT_OFFHOOK |
Agent goes off hook to place a call. If the agent enters a reason code, that reason code is displayed. If the agent does not enter a reason code, the system issues this reason code. |
|
32763 |
Not Ready |
AGT_RNA |
Agent fails to answer a Unified CCX call within the specified timeout period. |
|
32764 |
Logout |
CRS_FAILURE |
Active server becomes the standby server and agent loses connection to the Unified CCX platform. |
|
32765 |
Logout |
CONNECTION_DOWN |
IP Phone Agent or desktop crashes, or connection is disrupted. |
|
32767 |
Logout |
AGT_RELOGIN |
Agent is logged in to one device (computer or phone) and tries to log in to a second device. |